Receive treatment regardless of race, color, ancestry, religion, veteran status, national origin, age, disability, sexual orientation, gender identity or sex
Be treated with respect and dignity
Be part of making decisions about care
Choose persons to be part of care decisions
Make informed decisions about care
Request or refuse treatment or services
Have their choices honored
Have open communication with providers about the delivery of care and services
Have questions answered by providers
Privacy and confidentiality of their health information
Access to their health and billing information when asked for
Effective communication that considers impairments of hearing, speech, and vision and language barriers
Physical access to the facility regardless if there is a physical impairment
Be protected against all forms of abuse, discrimination or harassment
Be free from seclusion and restraints of any form that are not medically necessary and not be secluded or restrained as a means of coercion, discipline, convenience or retaliation by staff
Have a concern or grievance addressed and resolved
Patients have a responsibility to:
Notify staff when they believe their rights have been violated
Provide information for CoxHealth to bill any insurers
Arrange for payment of services
Request financial assistance
Honor CoxHealth policies on the use of recording devices such as cameras, video cameras, cell phones and similar devices in patient care areas
Be respectful to other patients, visitors and staff
Not engage in intentional actions that are offensive, intimidating, hostile, or discriminating
