Patient Financial Specialist

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Job Description

  • About Us

    • CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

      • Named one of Modern Healthcare’s Best Places to work five times.

      • Named one of America’s Greatest Workplaces by Newsweek.

      • Recognized as a Greatest Workplace for Women in both 2023 and 2024.

      • Listed as one of the Greatest Workplaces for Diversity in 2024.

      • Acknowledged by Forbes as one of the Best Employers for New Grads.

      • Ranked among the Best Employers by State for Missouri.

  • Benefits

    • Medical, Vision, Dental, Retirement Plan with employer match, and many more!

    • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

  • Job Summary

    • Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information.
  • Job Requirements
    • Education
      • Required: High School diploma or equivalent
    • Experience
      • Preferred: 1 year business office experience
    • Skills
      • Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
      • Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
      • Attention to detail: accuracy in date entry and handling sensitive patient information.
      • Problem-solving Skills: Ability to identify and resolve billing issues efficiently
      • Basic computer proficiency: familiarity with billing software and navigating electronic health records
    • Licensure/Certification/Registration
      • N/A
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Specialties:

  1. Clerical/Administrative Support

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Why CoxHealth?

We are a health system that includes six hospitals with over 80 clinics and 537 physicians serving 24 counties. CoxHealth is Missouri’s first hospital system accredited by DNV Healthcare for quality and patient safety. All six hospitals, as well as our outpatient centers and provider-based clinics, hold this national distinction from DNV’s accreditation program, the National Integrated Accreditation of Healthcare Organizations. The hospital is also the only facility in the region to receive the ANCC Magnet designation, which recognizes excellence in nursing. We are the only local health system named six times to U.S. News & World Report’s Best Regional Hospitals list, and we are recognized by CareChex as among the Top 10 percent of U.S. hospitals for medical excellence and patient safety in overall medical care.