Financial Account Advisor

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Job Description

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times.
  • Named one of America’s Greatest Workplaces by Newsweek.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Ranked among the Best Employers by State for Missouri.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary
  • The Account Advisor is responsible for following up with patients regarding outstanding balances and delinquent accounts by mail or telephone. Assists patients with setting up payment plans based on their financial status and provides information regarding financial assistance. Responsible for documenting information about customer’s financial status and status of collection efforts. Manages work queues to prevent accounts from being overdue within the identified time frame.
Job Requirements
  • Education
    • Required: High School Diploma or Equivalent
  • Experience
    • Preferred: Medical billing and claims processing experience; familiarity with insurance industry and collection processes.
  • Skills
    • Excellent verbal and written communication skills
    • Able to work independently and collaboratively in teams
    • Proficient Computer skills
    • Ability to multi-task and have attention to detail
  • Licensure/Certification/Registration
    • N/A
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Specialties:

  1. Clerical/Administrative Support

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Why CoxHealth?

We are a health system that includes six hospitals with over 80 clinics and 537 physicians serving 24 counties. CoxHealth is Missouri’s first hospital system accredited by DNV Healthcare for quality and patient safety. All six hospitals, as well as our outpatient centers and provider-based clinics, hold this national distinction from DNV’s accreditation program, the National Integrated Accreditation of Healthcare Organizations. The hospital is also the only facility in the region to receive the ANCC Magnet designation, which recognizes excellence in nursing. We are the only local health system named six times to U.S. News & World Report’s Best Regional Hospitals list, and we are recognized by CareChex as among the Top 10 percent of U.S. hospitals for medical excellence and patient safety in overall medical care.