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Home    For Patients & Visitors    Financial Assistance
Financial Assistance

The financial assistance program is available through all health care facilities of CoxHealth.

At CoxHealth, we want to work with you to help you meet your financial responsibilities. If you have questions or concerns about your bill or your ability to pay, please stay in contact with us. Our goal is to work with you to understand your specific situation. By talking with us, we can identify if you qualify for a payment plan, financial assistance or discount, and help you through the process. 

Questions about a statement
you've received?
417/269-3117 or toll free at
Interested in setting up
a payment plan?
417/520-7008 or toll free
Need assistance paying your bill?
Speak to a financial counselor.
417/269-0523 and in
Branson at 417/348-8930

Covered entities include:

  • Cox North Hospital
  • Cox Medical Center South
  • Meyer Orthopedic and Rehabilitation Hospital
  • CoxHealth Home Support
  • Cox Monett Hospital
  • CoxHealth Regional Services
  • Ferrell-Duncan Clinic
  • Ozarks Dialysis Services
  • Springfield Neurological and Spine Institute

Download an application

Our financial counselors are available to answer your questions and help you through the application process Monday-Friday, 8 a.m.-4:30 p.m. Call 417/269-3117 or toll free at 1-800-711-9455.

Who is eligible?

Individuals residing within the CoxHealth service area who are uninsured or medically indigent and unable to pay for medically necessary medical services may qualify for a reduction in their bill, depending on their financial status.

What do I need to do?

  1. Download an application here, or obtain one from the receptionist, call the number on your billing statement or contact customer service at 417/269-3117.
  2. You may contact customer service for any questions you may have as you complete the application.
  3. Follow the instructions provided in the application and return within 30 days. Failure to return the packet within 30 days may result in ineligibility for financial assistance.
  4. A financial counselor will screen your application. If it is determined that you may be eligible for state or federal health care programs, which may assist in paying for medical services, you will be asked to apply before a determination is made.

How long will it take?

You should receive a response within 60 days from the time your application is complete. In order to assure your application is processed as timely as possible, it is very important that we receive all required documents. For additional information, see the application.

What do I do about my bill while I’m waiting?

In general the financial assistance program does not provide for discounts of 100%, so you can expect to be responsible for payment regardless of the level of eligibility. Therefore, you may be asked to establish a payment arrangement with the hospital and physicians offices during the application process.

What will I owe if I’m eligible?

If you are eligible for a reduction of your bill, the amount you will owe will be determined by a sliding scale based on the Federal Poverty Guidelines and the number of episodes of care you have (or will) receive. Your financial counselor will provide the details to you with your approval notification.

Will it include all services?

If approved for financial assistance, it will cover all medically necessary services within the approval period as long as you have no change in your financial status. Dates of service prior to the application date may also be considered for assistance if the services meet all eligibility criteria. After your approval period expires, you may reapply.

What if I return for services or go to another CoxHealth facility after I’ve been approved?

If you have been approved for financial assistance, please let the receptionist know. Each CoxHealth facility will have the ability to verify your eligibility status and will honor the financial assistance, as long as your financial situation has not changed or your approval has not expired. You will be asked to sign an “Attestation of Financial Status” verifying that the information you provided during the application process is still accurate.

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